Frequently Asked Questions
Q: What is the difference between Managed IT Support and a traditional “break-fix” service?
A: With a traditional “break-fix” model, an IT company is only called when something is already broken. Managed IT Support is proactive. We continuously monitor your systems to identify, diagnose, and fix issues—often before they become a problem for your business.
Q: What is included in your Managed IT Support & Consulting service?
A: Our managed service includes real-time monitoring and notifications, firewall and network management, and next-generation antivirus and EDR (Endpoint Detection and Response) to keep your systems secure and running smoothly.
Q: Who does SkyWatch IT serve?
A: We are a managed IT services provider that focuses on a hands-on, team approach with all our clients, particularly small to medium-sized practices that need comprehensive support. We strive to become an integrated partner in your business.
Q: What is the SkyWatch IT Assisted HIPAA Compliance Program?
A: This program is designed for small to medium practices in the healthcare industry. It provides a comprehensive solution for HIPAA compliance, including secure technology deployment, a Security Risk Assessment (SRA), ongoing HIPAA training, and expert guidance to help you meet regulations.
Q: Why is cybersecurity so important for my business?
A: According to a study, many small and medium businesses have experienced a cyber-attack or data breach. Our cybersecurity services provide layered protection, starting with your firewall and extending to endpoint protection and vulnerability assessments, to defend your business from modern threats.
Q: Do you offer services besides ongoing managed IT?
A: Yes. In addition to our core managed services, we also provide specialized solutions like our Assisted HIPAA Compliance Program and SkyVoice Business Phone Systems.
Q: How does the onboarding process work with SkyWatch IT?
A: We have a structured onboarding process that includes a “Fit Assessment” and “Risk Analysis” to understand your unique needs. This allows us to right your IT systems and start you on a journey of continuous improvement.
Q: How do you handle support requests?
A: As a managed services client, your team has access to our support services. Our team approach means that your staff can rely on our collective expertise for quick and effective problem resolution.